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How can your Business Benefit from IVR Solutions?

Technological advances are fantastic for consumers who love to keep up to date with trends in smartphones, laptops, game consoles and so on, but for businesses, advances in technology can make the difference between them expanding their horizons with an increase in profits and the improvement of the customer experience, and failing to meet expectations and targets and suffering as a result.

The use of Interactive Voice Recognition (IVR) technology has been growing significantly throughout the world of business in the last few years, and has become increasing popular in technology. For example, IVR has been used for satellite navigation systems and smartphones recently, and telephone banking has become more customer-friendly since IVR has enabled customers to be authenticated and identified by the voice system taking details such as date of birth and address details before sending them through to the call centres.

In call centres with extremely high call volumes, IVR is the perfect solution. If your call centre has a number of different services, it can sometimes be a time wasting issue if your call team have to keep forwarding calls and redirecting calls to the correct section. With IVR, the system becomes the middleman, ensuring that every call goes to the correct location within the business, enabling for higher productivity from each department as a result of being able to focus purely on their ownInteractive voice response individual departmental customers and tasks.

For some queries, IVR could cut out the need for human contact at all. If the customer needs a certain query answering, the voice response technology could direct them to a pre-recorded answer to the query, cutting out the need to wait in line to talk to call centre staff, and to get the answer to their question as quickly as possible. When it comes to improving customer service, IVR can be hugely beneficial to your business.

Here are a few of the most popular uses for IVR in business:

  • Mobile – Topping up Pay-As-You-Go phone accounts, registering and purchasing mobile phones including mobile phone products including ringtones, cases, games and logos
  • Banking – Account enquiries including making payments, registering cards, balance enquiries
  • Retail – Including making orders, bookings, credit card payments, issuing refunds, etc.
  • Utilities – Including meter readings, account balance, history of account, payments
  • Travel – Weather, ticket bookings, flight information, train enquiries, etc.

As most businesses will know, running a contact centre is an expensive task, but with IVR technology, calls don’t have to be wasted on dealing with simple enquiries, and call centre staff and get back to making sales and upselling products and services in order to make up for having to deal with the enquiries they shouldn’t have had to be dealing with in the first place. Reducing the average cost per call handled is a priority of all call centre businesses, and IVR allows for this to become a reality.

Applying IVR enables your business to develop and deploy new call services faster and cut operational costs, which in turn improves the job satisfaction of your call centre staff, who would much rather be dealing with customers who want to purchase goods and services rather than deal with small issues that could be dealt with by voice recognition technology. IVR allows management to customise the system to suit their needs and monitor call process from a desktop. Maintenance is also possible from a laptop, including debugging services as and when they go wrong. Having flexibility in your systems is a luxury in business, and is one of the biggest advantages of operating interactive voice response technology as an integral part of the operation of your business.

About the Author

Katie Matthews is a Marketing Executive at C3 a specialist in multimedia platforms for mass call handling and interactive messaging services in the UK.  Katie writes about topics covering technical applications, managed hosting and communications systems for business.

Managing IT Infrastructures: A Breakdown of the Complexities

Businesses depend upon a network infrastructure for every aspect of their daily operations. From reliable communications to data management, customer contact and order processing, today’s technology is what makes it possible for companies to get and stay productive. Also, financial data, client records and administrative aspects such as payroll are all commonly accessed through corporation networks. All of this is what comprises the IT infrastructure of the business.


Communications Mainframe data center image

Business communications are the core center of any company. In addition to management and staff, ensuring that customers can always reach the business is essential. It is also pertinent for companies to receive important information and orders. When the company does not receive customer orders, business is lost because they either change their minds or go elsewhere. Also, if staff is unable to communicate to patrons or potential clients, they cannot do their jobs efficiently. When that happens, customer service becomes non-existent. No company can afford either of those scenarios. 


Well organized companies deliver correct orders on a timely basis. Incoming orders and inventory control may be streamlined within a single network. This allows for staff to access the same information, then, in turn they can provide the best interchangeable services. To manage inventory, businesses can use Internet based software, email and phone communications, and orders for scheduling tasks. Without solid networks, essential access to critical information could be lost or delayed. This type of breakdown in operations affects productivity negatively. Hence, the use of the proper data center alliance.

Data Centers 

Data centers house computer systems and all of the associated components for business operations and management. For instance, telecommunications and storage systems generally include backup power and essential data connections as well as security devices. One of the main concerns for companies today is business stability. Companies rely heavily upon information systems to run operations. Should systems becomes unavailable, operations can become hampered or come to a halt. 

This is why it is so necessary for reliable infrastructures through IT operations to exist, and for businesses to utilize them. IT professionals can provide the type of information security required so that breaches are minimized. Therefore, data centers must keep high standards to assure the functionality and integrity of the hosted computer environment. Virginia data centers and the like employ technological professionals that provide these services through technically sound and advanced systems. They use power and fiber optic cables, as well as emergency backup power. 


Management is an important function for any organization's system of technology. It assures that essential operational components like policies, procedures, processes, data, equipment, external contacts and human resources are functioning optimally. IT infrastructure management is often divided into systems, network and storage categories. 


Among other purposes, infrastructure management on the data center level ensures that it is possible to handle key tasks that include, but are not limited to:

  • Reduction of duplication and effort

  • Adherence to standards

  • Information flow enhancement

  • Adaptability for changeable environments

  • Interoperability for internal and external entities

  • Effective change management practices and policies

The importance of a solid IT infrastructure cannot be overemphasized. It is a critical aspect of any business and without it, communications, data and operational processes cannot flow. In addition, it will be impossible to get and keep satisfied customers. IT professionals will oversee and manage these essential hardware and software systems so that businesses may operate through secure environments, which are provided by data centers.


About the Author


Entrepreneur Nickey Williams contributes this article to those business owners and corporate professionals needing data center information. QTS offers management solutions and has IT professionals from the Virginia data centers campus in Richmond on the Job. They deliver secure and reliable cloud service, monitored security, environmental control, and power availability.

How to Secure Your WebCam Online from Hackers

With the modern technology these days, you can never be assured that going online is safe. The idea that someone else is watching you while using your webcam is creepy but it is a possibility that you should be aware of. While you may not be the victim of webcam hackers, it is safer to know what security measures to take in order to protect your privacy. Here are some of the basic steps that you can take in order to use your webcam safely with the ability to prevent hackers from penetrating through your privacy.With the modern technology these days, you can never be assured that going online is safe. The idea that someone else is watching you while using your webcam is creepy but it is a possibility that you should be aware of. While you may not be the victim of webcam hackers, it is safer to know what security measures to take in order to protect your privacy. Here are some of the basic steps that you can take in order to use your webcam safely with the ability to prevent hackers from penetrating through your privacy.With the modern technology these days, you can never be assured that going online is safe. The idea that someone else is watching you while using your webcam is creepy but it is a possibility that you should be aware of. While you may not be the victim of webcam hackers, it is safer to know what security measures to take in order to protect your privacy. Here are some of the basic steps that you can take in order to use your webcam safely with the ability to prevent hackers from penetrating through your privacy.

Make sure to monitor for firmware updates

Your webcam manufacturer’s technology might be just as vulnerable as you are from online hackers. The problem lies when your manufacturer is unable to protect their technology which in effect also compromises the security features of their webcams and the privacy of the consumers who are using them. However, understanding this threat makes webcam manufacturers more adept in updating their security firmware and they usually release updates for their consumers to use. Make sure to be aware of these updates and take the time to upgrade your firmware with the latest firmware release regularly. This will ensure that your webcam security is more updated and competent to repel the possibilities of modern bugs, viruses and malware that are preying on your webcam.

Invest on third party webcam protection services

The security features of your webcam may just not be enough. You can actually strengthen your webcam security features better by paying for third party webcam security software. A paid security software service is usually reliable and uses modern software technology that is usually not available in any regular webcam security feature that is provided by your webcam brand. They offer more powerful features for added protection to your webcam security. Because this will usually cost an additional fee, this is an option that you might consider if you are not satisfied with your regular webcam security features and it is something you may find worth investing in.

Scan for malware regularly

Hackers usually use malware as a means of penetrating your computer and to invade your privacy. Whether you are using a webcam or not, malware is one of the regular security risks when you are using the internet. One way of preventing your computer from being infected with a malware is to clean your computer from it using anti-malware software. While you can find free anti-malware software available online, you can opt to buy one for better and more reliable security features for your computer and webcam. Conducting a regular malware scan as part of your computer maintenance routine will truly help you prevent making your privacy vulnerable to the prying eyes of online hackers.

Turn on your computer firewall

A firewall provides your computer security against unauthorized access of hackers. It is a hardware or software program that prevents viruses, malware and hackers from penetrating through your computer once it is connected to the internet. Some hackers with advanced skills can possibly bypass your computer firewall. However, turning your firewall on will provide you adequate protection against many common security breaches on your webcam. When your firewall is on, it scrutinizes the traffic that is flowing on your computer to ensure that it is legitimate and without any traces of malicious programs.

Unplug or cover your webcam

Not everyone uses their webcam while their computer is connected on the internet. If your webcam is not permanently fixed on your computer, it is always best to remove it when not in use. This is a prudent step that you can take in securing your webcam. Unlike laptops that have built-in camera, Windows desktop computers usually have removable webcams while Mac desktop computers also have built in webcams. On Windows desktops, you can simply unplug it from the computer when not in use. Otherwise, when your webcam is permanently installed in your computer your other recourse is to cover the webcam with a tape.

Use your common sense

Most malware and viruses can access your computer and webcam when you download programs and applications that you are not certain can be trusted. Some online hackers try to access the online user’s webcams and computer by sending viruses through email links. Make sure not to click on any link included in emails sent from individuals you don’t know.

Evaluate the security issues on your webcam model

One of the prudent means by which you can ensure that your webcam is free from security breach from online hackers is to know the security issues of the webcam model that you are planning to buy. Prior to making a purchase, you are in the best position to make a research about the security issues that may be present with it. Do not buy webcam models with known security loopholes as this will only serve as a gateway for malware and viruses that can give access to online hackers to peep through your webcam activities.

About the Author

Irina Webandyou is a technologist and marketing writer. She loves doing guest posting service for many websites. She loves writing about seo and business things.

Think Aloud-Best Tools To Capture Your Innovative Ideas On The Road

Ever notice how your best ideas always happen at the most inconvenient times? You have your best ideas in the shower, while driving or at some other time when it’s almost impossible to write them down. And of course, no matter how much you think you’ll remember it, you don’t, and that brilliant idea is long forgotten.

Thankfully with the use of technology today, you no longer need to carry a pen and paper around with you in order to remember your great ideas. Instead, you can capture your great ideas with the push of a button—even when you’re on the road. The following are the best tools to help you capture your innovative ideas without writing them down.


If you have an iPhone or iPad that offers Siri, you can use that to help capture your innovative ideas. If you don’t have the option to write something down, simply use your smartphone or tablet to let Siri know to remind you. For example, you can tell Siri to send you an email or text message containing the content you want to remember, or you can tell her to add events to your calendar, set your alarm clock, or even set reminders for you. This way, with the push of one button, you can easily remember everything you need to remember without having to write it down.

Voice Dictation

Apps have helped to make life easier, and the Voice Dictation app can certainly help you think aloud and capture your best ideas. This app will record your voice so you can save notes on the things or events you want to remember. Using Voice Dictation is five times faster than typing on a keyboard, and the intelligent speech recognition software continues to improve the more you use it. (That’s right. The app learns your voice to help decipher exactly what you’re trying to say.)

One of the best features of Voice Dictation is that it offers automatic grammar correction, so if you stumble on your words or use the wrong grammar, the app will correct it for you so you don’t have to. You can use the app to record content and place it into an email, text message, social media platform, a word processor or even into another app, making this a completely versatile and must-use tool for anyone on the go.

Dragon Dictation

Dragon Naturally Speaking has been a popular computer program for years, giving people the ability to speak their content instead of type it. Now, the program is available in the Dragon Dictation app, giving the advantages of dictation to people on the go.

With Dragon Dictation, you can send notes and reminders to yourself by speaking them into your phone. You can use it to send emails or text messages, and you can also update your social media profiles using the app too. Dragon Dictation offers editing features to help suggest different words for you to use in your emails or messages, and it also features a talk-to-text feature that allows you to have your audio files transcribed and sent as an email, SMS or pasted into clipboard applications.

Rev Voice Recorder

Being able to talk and record seamlessly is important when capturing ideas, and the Rev Voice Recorder app can help you to record whatever you want with ease. This app will record your voice, or it will record the voice of someone else in the room giving a lecture, speech or simply talking. The app will then save the audio files to the cloud so you can access them from anywhere, and you even have the option of editing your recordings as necessary.

Rev Voice Recorder also offers a talk-to-text functionality that allows you to submit your audio files to a professional transcription service to be transcribed. You can then receive your transcription in a variety of different formats (Word, HTML, PDF, etc.) via email within 48 hours, and the transcription is guaranteed to have a 98% accuracy rating, making it extremely beneficial for those individuals who need to have a hard copy of their audio files.

About the Author

Amber Ware is a successful business woman and a busy soccer mom. Amber relies on technology and gadgets to keep her organized so she can balance her busy life.

Why Is The Internet So Important Nowadays?

The internet is the cornerstone to efficient life in the modern era. There are so many applications that run based on the functionality of the internet and it is frightening to think we have all became so dependent. Almost everyone is exposed to the internet and business and governments run based on its efficient functionality.Internet

Things have changed so dramatically in the last 10 years and they are still changing now. The internet doesn’t show any sign of slowing down its development and the latest addition, 4G, to the mobile side of things is just a friendly reminder that things are on an upward curve.

It is important to focus on mobile phones and tablets when talking about the internet, it is these devices that have revolutionized the way we use the internet and perceive it.

This article will highlight why the internet is so important in the modern world.

Big Business

This is one of the primary reasons the internet has become so popular in recent years, the increase role it has in big business. These large corporations are the drivers of the economy and therefore they need to run in an efficient manner and the internet is the best way for this to happen.

All of these business men have smartphones and tablets with 3G and now 4G capabilities in order to have access on the move. These cutting edge devices help greatly with the efficiency of business and therefore need to be constantly evolving and adapting. Internet is a constant in many people’s lives, it is just there and it just depends what device you use to access it.

Business is undoubtedly important and the focus they place on the internet is just a reflection of the wider world, not only them but governments also us the internet to function on a daily basis which is frightening considering 15 years ago there was little or no internet use.


The internet is no pivotal to marketing and many companies have a strong online presence and invest a lot of money on their online marketing. This again just a reflection of the reach the internet has, you can connect with people all over the world. The rise in social media has also been incredible in recent years and this is becoming a very important tool for marketing also.

So many of the big companies have a Facebook or Twitter account and upload images and updates on their. The best seo tools online provided by companies such as Bright Local also give companies a platform from which to take over search engines. 

The fundamental brilliance of the internet is the speed of connection, everything is so fast and it’s what appeals to everyone

Global Reach

The internet gives people and companies global reach, it is the best way for any company to expand overseas and is also very important when looking to secure a local client base. Gone are the days of hundreds of stores, everything can be done much cheaper online and the sooner companies realize this the better.

The internet is taking over and is so important in every aspect of our day to day lives.

About the Author

Andrew is an author with a love for technology. He studied computer science at Manchester University and has over 15 years industry experience writing about all sorts of topics

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