How can your Business Benefit from IVR Solutions?
- Written by Katie Matthews
Technological advances are fantastic for consumers who love to keep up to date with trends in smartphones, laptops, game consoles and so on, but for businesses, advances in technology can make the difference between them expanding their horizons with an increase in profits and the improvement of the customer experience, and failing to meet expectations and targets and suffering as a result.
The use of Interactive Voice Recognition (IVR) technology has been growing significantly throughout the world of business in the last few years, and has become increasing popular in technology. For example, IVR has been used for satellite navigation systems and smartphones recently, and telephone banking has become more customer-friendly since IVR has enabled customers to be authenticated and identified by the voice system taking details such as date of birth and address details before sending them through to the call centres.
In call centres with extremely high call volumes, IVR is the perfect solution. If your call centre has a number of different services, it can sometimes be a time wasting issue if your call team have to keep forwarding calls and redirecting calls to the correct section. With IVR, the system becomes the middleman, ensuring that every call goes to the correct location within the business, enabling for higher productivity from each department as a result of being able to focus purely on their ownInteractive voice response individual departmental customers and tasks.
For some queries, IVR could cut out the need for human contact at all. If the customer needs a certain query answering, the voice response technology could direct them to a pre-recorded answer to the query, cutting out the need to wait in line to talk to call centre staff, and to get the answer to their question as quickly as possible. When it comes to improving customer service, IVR can be hugely beneficial to your business.
Here are a few of the most popular uses for IVR in business:
- Mobile – Topping up Pay-As-You-Go phone accounts, registering and purchasing mobile phones including mobile phone products including ringtones, cases, games and logos
- Banking – Account enquiries including making payments, registering cards, balance enquiries
- Retail – Including making orders, bookings, credit card payments, issuing refunds, etc.
- Utilities – Including meter readings, account balance, history of account, payments
- Travel – Weather, ticket bookings, flight information, train enquiries, etc.
As most businesses will know, running a contact centre is an expensive task, but with IVR technology, calls don’t have to be wasted on dealing with simple enquiries, and call centre staff and get back to making sales and upselling products and services in order to make up for having to deal with the enquiries they shouldn’t have had to be dealing with in the first place. Reducing the average cost per call handled is a priority of all call centre businesses, and IVR allows for this to become a reality.
Applying IVR enables your business to develop and deploy new call services faster and cut operational costs, which in turn improves the job satisfaction of your call centre staff, who would much rather be dealing with customers who want to purchase goods and services rather than deal with small issues that could be dealt with by voice recognition technology. IVR allows management to customise the system to suit their needs and monitor call process from a desktop. Maintenance is also possible from a laptop, including debugging services as and when they go wrong. Having flexibility in your systems is a luxury in business, and is one of the biggest advantages of operating interactive voice response technology as an integral part of the operation of your business.
About the Author
Katie Matthews is a Marketing Executive at C3 a specialist in multimedia platforms for mass call handling and interactive messaging services in the UK. Katie writes about topics covering technical applications, managed hosting and communications systems for business.
What Is The Difference Between CAT5 And CAT6 Ethernet Cables?
- Written by Michael Alvarez
Today, there are two types of Ethernet cables that are being used to connect electronic devices worldwide. These cables are the CAT5 and CAT6 Ethernet cables. Although they are both twisted pair cable designed primarily for carrying signals, there are noticeable differences between the two.
Cat5 is the much older variation of the Cat6 cable. This cable is connected by utilizing modular connectors and punch down blocks. Cat5 has the capability to support frequencies that can reach up to 100MHz and provide speeds that can reach 10 Mbps.
These are the most common networking cables used today. They can be utilized in token ring, ATM, 100BASE-TX, 10BASE-TX and 1000BASE-T networking. Additionally, these cables can carry signals such as video and telephony.
They rely on differential signaling and their twisted pair design for noise reduction. Unlike other Ethernet connections, this Ethernet cable consists of four twisted pairs of copper wire that are unshielded and terminated by RJ45 connectors.
However, much faster Ethernet connections only utilize two of the four pairs while the other two go unused. This is one of the main factors why people are saying that this Ethernet cable does not live up to its fullest capabilities. The Cat5e can run over 328 feet or 100 meters without the need for a switch that could extend the length of this cable.
Cat6 is the most advanced Ethernet cable among the two. Similar to the Cat5, it consists of four pairs of twisted copper wire. However, it works much faster than the Cat5 and has the capability to support much higher frequencies. This is because it can provide speeds that can reach up to 10 Gbps and frequencies up to a maximum of 250 MHZ.
These cables can do this because they contain a unique structural feature that is called a longitudinal separator. This feature helps isolate each of the four pairs of twisted copper wire from each other. It also helps reduce crosstalk for much faster data transfer compared to the Cat5.
The Cat6 is backward compatible. It means that it can be used effectively with Cat5e and Cat5. Cat6 Ethernet cables have a unique advantage over Cat5 cables. They are more modern and much faster. However, they are not as widely used as the Cat5.
This is primarily due to the fact that they are more expensive than Cat5 cables, and the majority of people do not require or use 10 Gigabit Ethernet. Similar to Cat5, Cat6 cables can be run up to 328 feet or 100 meters without the need for a switch. However, cables that have the capability to support 10 Gbps can be run 180.45 feet or 55 meters.
Due to its superior immunity from a wide range of external noise and its improved transmission performance, Cat6 has fewer system operating errors than Cat5. This also leads to much less re-transmission of corrupt or lost information packets under a variety of conditions. Now you can truly understand the differences between CAT5 and CAT6 ethernet cables and how they work.
About the Author
Michael Alvarez has been working in the electronics and technology field for over 20 years. He enjoys sharing his knowledge and expertise of CAT5 and CAT6 ethernet cables with others; while continuing to grow his knowledge.
Why Is The Internet So Important Nowadays?
- Written by Andrew
The internet is the cornerstone to efficient life in the modern era. There are so many applications that run based on the functionality of the internet and it is frightening to think we have all became so dependent. Almost everyone is exposed to the internet and business and governments run based on its efficient functionality.
Things have changed so dramatically in the last 10 years and they are still changing now. The internet doesn’t show any sign of slowing down its development and the latest addition, 4G, to the mobile side of things is just a friendly reminder that things are on an upward curve.
It is important to focus on mobile phones and tablets when talking about the internet, it is these devices that have revolutionized the way we use the internet and perceive it.
This article will highlight why the internet is so important in the modern world.
This is one of the primary reasons the internet has become so popular in recent years, the increase role it has in big business. These large corporations are the drivers of the economy and therefore they need to run in an efficient manner and the internet is the best way for this to happen.
All of these business men have smartphones and tablets with 3G and now 4G capabilities in order to have access on the move. These cutting edge devices help greatly with the efficiency of business and therefore need to be constantly evolving and adapting. Internet is a constant in many people’s lives, it is just there and it just depends what device you use to access it.
Business is undoubtedly important and the focus they place on the internet is just a reflection of the wider world, not only them but governments also us the internet to function on a daily basis which is frightening considering 15 years ago there was little or no internet use.
The internet is no pivotal to marketing and many companies have a strong online presence and invest a lot of money on their online marketing. This again just a reflection of the reach the internet has, you can connect with people all over the world. The rise in social media has also been incredible in recent years and this is becoming a very important tool for marketing also.
So many of the big companies have a Facebook or Twitter account and upload images and updates on their. The best seo tools online provided by companies such as Bright Local also give companies a platform from which to take over search engines.
The fundamental brilliance of the internet is the speed of connection, everything is so fast and it’s what appeals to everyone
The internet gives people and companies global reach, it is the best way for any company to expand overseas and is also very important when looking to secure a local client base. Gone are the days of hundreds of stores, everything can be done much cheaper online and the sooner companies realize this the better.
The internet is taking over and is so important in every aspect of our day to day lives.
About the Author
Andrew is an author with a love for technology. He studied computer science at Manchester University and has over 15 years industry experience writing about all sorts of topics
Think Aloud-Best Tools To Capture Your Innovative Ideas On The Road
- Written by Amber Ware
Ever notice how your best ideas always happen at the most inconvenient times? You have your best ideas in the shower, while driving or at some other time when it’s almost impossible to write them down. And of course, no matter how much you think you’ll remember it, you don’t, and that brilliant idea is long forgotten.
Thankfully with the use of technology today, you no longer need to carry a pen and paper around with you in order to remember your great ideas. Instead, you can capture your great ideas with the push of a button—even when you’re on the road. The following are the best tools to help you capture your innovative ideas without writing them down.
If you have an iPhone or iPad that offers Siri, you can use that to help capture your innovative ideas. If you don’t have the option to write something down, simply use your smartphone or tablet to let Siri know to remind you. For example, you can tell Siri to send you an email or text message containing the content you want to remember, or you can tell her to add events to your calendar, set your alarm clock, or even set reminders for you. This way, with the push of one button, you can easily remember everything you need to remember without having to write it down.
Apps have helped to make life easier, and the Voice Dictation app can certainly help you think aloud and capture your best ideas. This app will record your voice so you can save notes on the things or events you want to remember. Using Voice Dictation is five times faster than typing on a keyboard, and the intelligent speech recognition software continues to improve the more you use it. (That’s right. The app learns your voice to help decipher exactly what you’re trying to say.)
One of the best features of Voice Dictation is that it offers automatic grammar correction, so if you stumble on your words or use the wrong grammar, the app will correct it for you so you don’t have to. You can use the app to record content and place it into an email, text message, social media platform, a word processor or even into another app, making this a completely versatile and must-use tool for anyone on the go.
Dragon Naturally Speaking has been a popular computer program for years, giving people the ability to speak their content instead of type it. Now, the program is available in the Dragon Dictation app, giving the advantages of dictation to people on the go.
With Dragon Dictation, you can send notes and reminders to yourself by speaking them into your phone. You can use it to send emails or text messages, and you can also update your social media profiles using the app too. Dragon Dictation offers editing features to help suggest different words for you to use in your emails or messages, and it also features a talk-to-text feature that allows you to have your audio files transcribed and sent as an email, SMS or pasted into clipboard applications.
Rev Voice Recorder
Being able to talk and record seamlessly is important when capturing ideas, and the Rev Voice Recorder app can help you to record whatever you want with ease. This app will record your voice, or it will record the voice of someone else in the room giving a lecture, speech or simply talking. The app will then save the audio files to the cloud so you can access them from anywhere, and you even have the option of editing your recordings as necessary.
Rev Voice Recorder also offers a talk-to-text functionality that allows you to submit your audio files to a professional transcription service to be transcribed. You can then receive your transcription in a variety of different formats (Word, HTML, PDF, etc.) via email within 48 hours, and the transcription is guaranteed to have a 98% accuracy rating, making it extremely beneficial for those individuals who need to have a hard copy of their audio files.
About the Author
Amber Ware is a successful business woman and a busy soccer mom. Amber relies on technology and gadgets to keep her organized so she can balance her busy life.
How To Delete Cookies From Your Mac
- Written by Super User
The most commonly used web browsers on a Mac running OS X are: Safari and Firefox. If you wish to delete the cookies stored on your mac follow these directions:
A. Safari version 6.0.3:
1. Open ‘Safari’ from the main menu;
2. Click on ‘Preferences’ or press the ⌘ key;
3. Click the ‘Privacy’ tab with the silhoutte icon;
4. Click on ‘Remove All Website Data' or select `details' to remove individual cookies
Remember that removing cookies in Safari may change or remove them in other applications such as Dashboard.To
B. To Delete Cookies in Firefox version 19.0.2 on a Mac:
To Delete Cookies in Firefox 19.0.2 on Mac
1. Start ‘Firefox’ from the main menu
2. Select ‘Preferences’ and click or press the ⌘ key;
3. Select ‘Privacy’ by clicking on the mask image;
4. Choose ‘Show Cookies’ and choose ‘Remove Cookies’ or 'Remove All Cookies';
Some people view 'cookies' as an evil corporate snooping invention but used correctly they can be a great automation tool. Firefox, for example, can remember the 'userid' and 'login password' used on various websites. These days it is not uncommon to use dozens of different userid+password combinations. This can be a real benefit for those who use a large number of accounts.
OS X Keyboard Shortcuts
|C||Start from CD|
|D||Start from 1st Partition|
|N||Start from Net Server|
|R||Resets laptop screen|
|⌘V||Unix console msgs|
|Ctrl||Shutdown, sleep, restart|
FTC 16 CFR Part 255 Disclosure
Since 2006, iTechGuide.com has provided independent reviews. Our reviews, ratings and awards are not based on any incentives or commissions. Notwithstanding, to keep our service online we accept compensation from some of the companies whose products we review within and outside of the IT industry, including, but not limited to, paid advertising placements, referral fees, and in-content advertising links.